Community Administrator – Loveland

The Community Administrator, working under the direction of the Community Manager, coordinates all aspects of Special District community management, covenant enforcement, community outreach, and architectural control using standard and approved practices and procedures on multiple assigned metropolitan Districts and Authorities.

Major Responsibilities

  1. Constituent Relations
    • Facilitate communication to residents, property owners, builders, and local municipalities
    • Facilitate architectural review and covenant control operations of each district
    • Review and respond to questions, suggestions, and requests from residents and property owners via telephone and email
    • Use social media platforms to monitor constituent communications and/or post information regarding District operations
    • Coordinate maintenance and management of district websites using a Word Press platform
  2. Fee Billings and Deposits
    • Coordinate with Community Manager, District Administrators and Accounting Staff to ensure the timely distribution of fee billings
    • Coordinate the collection and deposit of fee billings based on district specific processes
    • Respond to customer inquiries regarding account status
    • Assist residents and property owners with establishing and maintaining bill pay accounts
  3. Records/Information Management
    • Maintain ownership databases and files
    • Coordinate with Title agencies and Real Estate agents in the preparation of necessary closing statements
    • Assist in preparation and distribution of approved district disclosures/information
  4. Management Support
    • Coordinate with Community Manager in preparation for Board and community meetings which includes, but is not limited to the following:
      • Implementing the decisions of the board of directors in running the day-to-day operations of the community
      • Scheduling meetings
      • Preparation of monthly reports for distribution with board meeting packets
      • Attend community meetings, as needed
  5. Regulatory Compliance
    • Stay informed on current and new legislation, rules and regulations affecting community management operations
  6. Company Relations
    • Works closely with Community and District Managers, Staff Accountants, and Accounting Managers to handle issues and transactions related to finance
    • Works closely with District Managers and Project Administrators to handle issues related to maintaining District facilities and improvements
  7. Other Duties as Assigned
  8. Qualifications
  9. To perform this job successfully, an individual must be able to perform each major responsibility satisfactorily. The requirements listed below are representative of the skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    General Skills and Abilities:

    • Ability to operate computers using Microsoft Windows and Microsoft Office including: Outlook, Word, Access, Excel, Facebook and Twitter, as well all additional relevant and required computer hardware and software.
    • Professional appearance and dress consistent with desired corporate image.
    • Demonstrated knowledge of industry practices and terminology.
    • Situational awareness.
    • Ability to identify problems then develop and implement solutions.
    • Strong reasoning, judgement, problem-solving and conflict resolution skills.
    • Flexibility and versatility to prioritize and manage projects to completion under multiple, rapidly changing requests.
    • Excellent organization and attention to detail.
    • Motivated, driven and engaged demeanor.
    • Ability to anticipate needs of clients and team members.
    • Able to work well under pressure, meet deadlines and follow through on work assignments.
    • Collaborative work style with an emphasis on building and fostering relationships.
    • Strong interpersonal skills, ability to communicate well at all levels of the organization.
    • High level of integrity and dependability with a strong sense of urgency and results-orientation.
    • Inspires and motivates others to perform well and accepts feedback from others.
    • Must be willing to carry out company goals and policies.
    • Improves and promotes quality and demonstrates accuracy and thoroughness.
    • Willing to continue professional development.

    Preferred:

    • Understanding of the operations of special districts (Title 32 Governmental Agencies).
    • Experience with front end content and minor design of websites.

    Language Skills:

    • Ability to communicate (speak, read and write) in English with individuals in person, by telephone, and by email
    • Ability to read, analyze, and interpret various documents, contracts, and service plans and various agreements in English
    • Ability to write reports and business correspondence to a variety of audiences
    • Ability to effectively present information and respond to questions from managers, Board of Directors, consultants, constituents, various groups and staff

    Mathematical Skills:

    • Ability to calculate figures and amounts as required.

    Reasoning Ability:

    • Ability to ensure strict and absolute compliance with all local, State and Federal government laws and regulations related to special districts.
    • Ability to solve practical problems and deal with a variety of Board of Directors, constituents, service vendors, and consultants.
    • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

     Education & Experience:

    • Preferred Community Association Management experience, licensing/certification.
    • Multiple years of progressively responsible experience in related field with ability to manage large complicated projects and an understanding of real estate development. Knowledge of special districts, government bidding, and Title 32 compliance regulations is preferred.

     Equipment: Must be able to operate computer, fax machine, copier, telephone, motor vehicle.

    Physical Demands: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    1. Stand and walk or sit alternatively depending on specific needs of day. Estimate 50% of time is spent sitting at desk, 25% travel, and 25% on feet.
    2. Has infrequent need to perform the following physical activities: bend/stoop/squat, climb stairs, push or pull, reach above shoulders.
    3. Constant needs to perform the following physical activities: writing/typing, grasping/turning, and finger dexterity.
    4. Lifting/carrying less than 10 pounds frequently.
    5. Vision requirements: constant needs to read manuals, reports, financial statements, complete forms and view computer screen.
    6. Hearing requirements: constant needs to communicate over telephone and in person.
    7. Need to perform standing and walking activities related to inspecting property.

     Driving Requirements:

    • Must possess a valid Colorado Driver’s License and maintain a clean driving record to operate a company owned fleet vehicle.
    • Ability and means to travel locally as needed, proof of liability and property damage insurance on vehicle used is required.

    Work Environment: The work environment characteristics described here are representative of those an individual may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual regularly works in an office environment and does not work near moving mechanical parts. The noise level in the work environment is quiet to moderate.  Occasional early morning, evening and weekend hours may be required as job duties demand.

     

Supervised by: Director of District Management and Administration

Location
  • Loveland, CO
Position Status
  • Full Time Employment
Department

Administration

Work Experience
  • 2+ years in general business, governmental, community/homeowner association administration or paralegal/legal assistant
Education Level Required

Associates Degree or Equivalent Certification

Submit Resume to

CommunityMgr@PinnacleConsultingGroupInc.com